Chamber Power Lunch | Customer Success, It's Not a Happy Accident
HOPE IS NOT A PLAN
You may know the feeling from when you were in school, "I worked kinda hard and I thought I did pretty well, I hope my grade is an A." I remember thinking this more often than not. What I learned was, hope is not a plan. Hope is a feeling with an undetermined outcome.
WHAT I NEEDED WAS A PROCESS
Processes, when followed, lead to a determined outcome. Similar to that "A", when it comes to customer service, you can't rely on hope. "Gee, I hope my employees treat our customers the way they would want to be treated." OR "I explained how we do things, I hope my staff gets it."
CONTROL YOUR CUSTOMER'S DESTINY
Come join us on January 24th when Chamber President, Shawn Christensen will train on establishing a Customer Success Plan (Process). Shawn and his team built the Customer Success Process for Hearst Digital Media Services in Buffalo, NY from the ground up. Learn from Shawn's mistakes and take back key points that will improve your Customer Service immediately.
We will have a delicious lunch and interactive training that will give you the baseline you need to secure current customers long-term and establish a reputation that will bring you new customers.