BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20240124T183000Z
DTEND:20240124T200000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Chamber Power Lunch | Customer Success\, It's Not a Happy Accident
DESCRIPTION:HOPE IS NOT A PLAN\n\n\n\nYou may know the feeling from when you were in school\, "I worked kinda hard and I thought I did pretty well\, I hope my grade is an A." I remember thinking this more often than not. What I learned was\, hope is not a plan. Hope is a feeling with an undetermined outcome. \n\n\n\nWHAT I NEEDED WAS A PROCESS\n \n\nProcesses\, when followed\, lead to a determined outcome. Similar to that "A"\, when it comes to customer service\, you can't rely on hope. "Gee\, I hope my employees treat our customers the way they would want to be treated." OR "I explained how we do things\, I hope my staff gets it."\n\n\n\nCONTROL YOUR CUSTOMER'S DESTINY\n\n\n\nCome join us on January 24th when Chamber President\, Shawn Christensen will train on establishing a Customer Success Plan (Process). Shawn and his team built the Customer Success Process for Hearst Digital Media Services in Buffalo\, NY from the ground up. Learn from Shawn's mistakes and take back key points that will improve your Customer Service immediately.\n\n\n\nWe will have a delicious lunch and interactive training that will give you the baseline you need to secure current customers long-term and establish a reputation that will bring you new customers.
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size:16px\;"><span style="font-family:arial\;"><strong>HOPE IS NOT A PLAN</strong><br />\n<br />\nYou may know the feeling from when you were in school\, &quot\;I worked kinda hard and I thought I did pretty well\, I hope my grade is an A.&quot\; I remember thinking this more often than not. What I learned was\, hope is not a plan. Hope is a feeling with an undetermined outcome.&nbsp\;<br />\n<br />\n<strong>WHAT I NEEDED WAS A PROCESS</strong></span></span>\n<div style="color: rgb(34\, 34\, 34)\; font-family: Arial\, Helvetica\, sans-serif\; font-size: small\;">&nbsp\;</div>\n\n<div style="color: rgb(34\, 34\, 34)\; font-family: Arial\, Helvetica\, sans-serif\; font-size: small\;"><span style="font-size:16px\;"><span style="font-family:arial\;"><span style="color: rgb(51\, 51\, 51)\;">Processes\, when followed\, lead to a determined outcome. Similar to that &quot\;A&quot\;\, when it comes to customer service\, you can&#39\;t rely on hope. &quot\;Gee\, I hope my employees treat our customers the way they would want to be treated.&quot\; OR &quot\;I explained how we do things\, I hope my staff gets it.&quot\;</span><br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\;" />\n<br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\;" />\n<span style="color: rgb(51\, 51\, 51)\;"><strong>CONTROL YOUR CUSTOMER&#39\;S DESTINY</strong></span><br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\;" />\n<br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\;" />\n<span style="color: rgb(51\, 51\, 51)\;">Come join us on January 24th when Chamber President\, Shawn Christensen will train on establishing a Customer Success Plan (Process). Shawn and his team built the Customer Success Process for Hearst Digital Media Services in Buffalo\, NY from the ground up. Learn from Shawn&#39\;s mistakes and take back key points that will improve your Customer Service immediately.</span><br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\;" />\n<br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\;" />\n<span style="color: rgb(51\, 51\, 51)\;">We will have a delicious lunch and interactive training that will give you the baseline you need to secure current customers long-term and establish a reputation that will bring you new customers.</span></span></span></div>\n
LOCATION:St. George Area Chamber of Commerce Office 136 N. 100 E St. George\, UT 84770
UID:e.1117.17096
SEQUENCE:3
DTSTAMP:20260424T104935Z
URL:https://business.stgeorgechamber.com/events/details/chamber-power-lunch-customer-success-it-s-not-a-happy-accident-17096
END:VEVENT

END:VCALENDAR