Chamber Luncheon "Customer Service Training for Real Life"

Let’s not beat around the bush; your customers can be awful. Sometimes they think they know it all, and other times they just seem determined to make your life miserable. Fortunately, Nexeo has been through all of that before with its clients and its clients’ employees. They know the reality of long minutes on the phone and panicked seconds between calls.
 
That’s why they offer customer service training for real life, without any of the flowery statements or inspirational posters that most training programs rely on. After all, you don’t need to know how to deal with the perky, cooperative customers; you just need to know how to keep your cool when the beastly ones show their fangs.