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DTSTART:20190508T173000Z
DTEND:20190508T190000Z
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SUMMARY:Chamber Training Series featuring Steve Carwell
DESCRIPTION:How to Poka-Yoke \n\nthe Customer Experience\n\nWe've all seen an employee burn a customer to the ground.  We read about "knock-your-socks-off" customer service and wonder how to pull it off.  We randomly deliver excellence but it's mixed with failure.  Why?\n\nIt's NOT our people\, it's our processes.\n\nAnd processes can be mistake-proofed.  One way is to Poka-Yoke the overall customer experience and we'll talk about how to do it.  Goof-proofing your system works\, no matter what type of business we're in.  You no longer need rely on your best employees to deliver random great customer experiences.  ALL customer experiences can be EXTRAORDINARY check it out!\nAbout Steve Carwell\n\nSteve Carwell's background includes serving as CEO of a publicly traded medical equipment manufacturer\, working for 3 Fortune 500 companies and 20 years running Jadestone Consulting\, a leadership training firm.  He presently lives in St. George and teaches Operations Management among other things at Dixie Technical College.
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size:18px\;"><strong><span style="font-family:century gothic\,sans-serif\;"><span style="color:#c00000\;">How to Poka-Yoke </span></span></strong></span><br />\n<span style="font-size:18px\;"><strong><span style="font-family:pristina\;"><span style="color:#c00000\;">the Customer Experience</span></span></strong></span><br />\n<span style="font-size:12pt\;"><span style="font-family:century gothic\,sans-serif\;">We&rsquo\;ve all seen an employee burn a customer to the ground.&nbsp\; We read about &ldquo\;knock-your-socks-off&rdquo\; customer service and wonder how to pull it off.&nbsp\; We randomly deliver excellence but it&rsquo\;s mixed with failure. &nbsp\;Why?</span></span><br />\n<strong><span style="font-size:12pt\;"><span style="font-family:century gothic\,sans-serif\;">It&rsquo\;s NOT our people\, it&rsquo\;s our processes.</span></span></strong><br />\n<span style="font-size:12pt\;"><span style="font-family:century gothic\,sans-serif\;">And processes can be mistake-proofed.&nbsp\; One way is to Poka-Yoke the overall customer experience and we&rsquo\;ll talk about how to do it.&nbsp\; Goof-proofing your system works\, no matter what type of business we&rsquo\;re in.&nbsp\; You no longer need rely on your best employees to deliver random great customer experiences.&nbsp\; ALL customer experiences can be EXTRAORDINARY&hellip\;check it out!</span></span>\n<p align="center" style="margin: 0px 0px 8px\; text-align: center\;"><span style="font-size:18px\;"><span style="margin: 0px\; color: rgb(204\, 0\, 0)\; line-height: 125%\; font-family: &quot\;Century Gothic&quot\;\,sans-serif\;">About Steve Carwell</span></span></p>\n\n<p style="margin: 0px 0px 10.66px\; line-height: 150%\;"><span style="margin: 172px 0px 0px 437px\; width: 209px\; height: 46px\; position: absolute\; z-index: 251659264\;"><font color="#000000" face="Times New Roman" size="3"><img alt="Jade11" height="46" src="file:///C:/Users/ADMINI~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg" v:shapes="Picture_x0020_3" width="209" /></font></span><span style="margin: 0px\; line-height: 150%\; font-family: &quot\;Century Gothic&quot\;\,sans-serif\; font-size: 12pt\;"><font color="#000000">Steve Carwell&rsquo\;s background includes serving as CEO of a publicly traded medical equipment manufacturer\, working for 3 Fortune 500 companies and 20 years running Jadestone Consulting\, a leadership training firm.<span style="margin: 0px\;">&nbsp\; </span>He presently lives in St. George and teaches Operations Management among other things at Dixie Technical College.</font></span></p>\n<br />\n&nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\; &nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;
LOCATION:Dixie Technical College 610 Tech Ridge Dr St. George\, UT 84770
UID:e.1117.15068
SEQUENCE:3
DTSTAMP:20260413T045920Z
URL:https://business.stgeorgechamber.com/events/details/chamber-training-series-featuring-steve-carwell-15068
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