This is the way most relationships between small businesses and web agencies work. The agency promises heaven and earth to the business. Being a small business with little, to no familiarity with the world of web services, the cost seems exorbitant. However, knowing they need a website, they concede.
Concierge Web Co. delivers the website, takes the check, and disappears from the face of the earth. The small business is left alone to manage a website, which is something they have no idea how to do. They try putting an intern or receptionist on the task, but it just doesn’t work.