Chamber Training Series featuring Kevin Miller "Winning Loyal Customers"

The Chamber is delighted to welcome Kevin R. Miller, President of VisionBound International, to present this powerful introductory workshop.
 
As you strive together to build your company, customer service and care is the greatest tool you have for creating friends and loyal customers for life.  The goal is to not just create satisfied customers, but LOYAL customers (and there is a BIG difference between the two!) In this fast-paced introductory hour you will learn high-impact techniques and tools for meeting the needs of your valued customers.  As Walt Disney once said, “We will do what we do so well that the people who see us will want to see us again and bring friends.” 
 
You will learn:
·     The two great needs of every customer and how to meet those needs
·     How to assess our customer’s needs and feelings
·     How we treat each other in our staff is a critical key to customer service
·     And dozens of “hot tips” for delivering unforgettable service to those you serve
As a special offer to those who attend this event, Kevin will administer a no-cost Vital Signs “Voice of the Employee “survey for your company.

Kevin R. Miller

Kevin is President and founder of VisionBound International and has had over twenty years of experience presenting to groups nationally and internationally.  His specialty areas are customer service, team building and leadership.  He understands how to provide high-impact experiences to our valued customers.  He recently toured seven countries in South East Asia to introduce the power of what he will teach us and soon will be establishing it in Ghana, Africa.  Kevin has worked with companies ranging in size from WalMart and ConocoPhillips to small retailers.  He uses a three-lane approach to excellence: Win Loyal Customers, Provide Inspiring Leaders and Build Winning Teams.